Request deletion
Use the email or mobile number on your MySkool account. You don't need to install the app.
Please enter your name and account email, or your name and mobile number.
These buttons open your email or WhatsApp with the request filled in. Press send there to finish. You can also write directly to info@myskool.pk.
What happens next
- We check it's you. We may ask you to confirm from the email or mobile number on your account, so nobody else can delete it.
- We confirm your request within 7 days.
- We delete your data within 30 days and tell you when it's done.
What we delete
- Your MySkool sign-in and password
- Your name, email, mobile number and address on the account
- Your profile photo
- Support messages linked to your account, unless we need them to settle an open issue
Temporary data on your phone is removed when you uninstall the app. Uninstalling alone does not delete your account.
What may be kept, and for how long
- School records: student attendance, marks, results and fee records are the school's official records. The school may need to keep them, so they can stay with the school after your sign-in is deleted. Ask your school about these records.
- Backups: deleted data is removed as backups are replaced, within 90 days.
- Security logs: kept for up to 12 months.
- Legal requirements: we keep data longer only where the law requires it, or for fraud prevention or a legal claim.
Please also read our Privacy Policy.
Before you delete
The app has no in-app purchases, so there is nothing to cancel with Google Play. After deletion, you will lose access to the app and portal. If you need access again, your school will have to create a new account for you.