What this policy covers
This policy applies to payments made to Ranker Solutions for MySkool plans and custom work. The MySkool app has no in-app purchases, so there is nothing to refund through Google Play.
School fees paid by parents
Tuition and other school fees shown in the app are paid to your school. We do not receive this money and cannot refund it. Please contact your school about any fee, challan or refund.
When we give a refund
- Duplicate or wrong payment: if a school paid twice or paid too much, we refund the extra amount.
- Service not activated: if we are unable to activate the paid service, we refund that payment.
- New subscriptions: a school may ask for a refund within 7 days of its first payment if onboarding has not started.
When we do not give a refund
- A billing period that has already started or been used
- Part-way cancellation, unused time on a plan, or moving to a lower plan
- Setup, data import or training that has already been delivered
- Custom development work that has already been started or completed
- Access suspended for overdue payment or for breaking our Terms & Conditions
How to ask for a refund
Email info@myskool.pk or WhatsApp +92 335 4444788 with the school name, payment date, amount and proof of payment. We aim to reply within 7 working days. Approved refunds are sent to the original payment method or the school's bank account within 14 working days.
Cancelling a plan
A school can cancel at any time by contacting us. The plan stays active until the end of the paid period and does not renew after that. See the Privacy Policy for what happens to the school's data.