Common questions
How do I get an account?
Your school creates your account and gives you the email and password. You can't sign up inside the app.
I can't sign in, or I forgot my password.
Check your email and password for typing errors and make sure you are online. If it still doesn't work, ask your school office to reset your password. Once you're signed in, you can change it in My Profile.
My child's marks, attendance or fees look wrong.
These records are entered by the school, so please contact the school office. We can't change them.
My child isn't showing in the app.
Ask your school to link your child to your parent account. If you have more than one child, use the child switcher in the app.
How do I pay fees?
The app shows and downloads your challan. Pay the school using the instructions on the challan. Fees can't be paid inside the app.
How do I change my photo or details?
Open My Profile in the app. You can change your photo and password there. Other details may need to be updated by your school.
A challan or report card won't download.
Check your internet connection and make sure the app is up to date. Exam slips may stay locked until dues are cleared, and results appear after the school publishes them.
How do I delete my account?
Go to our Delete Account page. You can send your request from there without using the app.
Report a problem
To help us fix it quickly, tell us your school name, your phone model, what you were doing and what went wrong. A screenshot helps too, but please cover any student details. Please don't send your password. We usually reply the same working day.
If you are worried about a child's safety or think someone has used your account without permission, contact your school and email us straight away. If a child is in immediate danger, contact the police.
Policies
Privacy Policy · Terms & Conditions · Refund Policy · Delete Account