Who we are
This Privacy Policy explains how Ranker Solutions ("we", "us") handles personal data in the MySkool mobile app (shown on your phone as MySkool.pk, Android package pk.myskool.app), the MySkool web portal, and the website myskool.pk.
Privacy contact: info@myskool.pk or WhatsApp +92 335 4444788.
The school's role and ours
MySkool is school management software. Each school that uses it decides which student, parent and staff records are entered, and creates the accounts. The school is responsible for those records, and we process them on the school's behalf to provide the service.
For this reason, some requests, such as correcting a student's marks or fee record, have to be handled by your school. If you contact us about school records, we may pass your request to the school.
You cannot create an account inside the app. Your school gives you the sign-in details.
Data we collect
| Type of data | Examples | Where it comes from | Why we use it |
|---|---|---|---|
| Account details | Name, email address, password, user role, school | Your school, you | To sign you in and show the right information |
| Profile details | Mobile number, address, profile photo | Your school, you | To keep your profile up to date |
| Student records | Name, photo, class, roll number, admission number, linked parent | Your school | To show a parent their own children, or a teacher their classes |
| Academic records | Attendance, marks, results, report cards, exam slips, date sheets, timetables | Your school and its teachers | To record and show academic progress |
| Fee records | Challans, amounts paid and due, payment history | Your school | To show fees and create challan PDFs |
| School content | Notices and video lecture links | Your school and its teachers | To share school information |
| Technical data | Device name at sign-in, internet connection status, and server logs such as IP address, time and errors | Your device | To manage sign-ins, keep the service secure and fix faults |
| Messages to us | Anything you send by WhatsApp, email or phone | You | To reply and provide support |
The app does not take card or bank details. Any fees are paid to the school outside the app, and the app only shows the record.
What the app accesses on your phone
- Internet and network status: to load your school data and tell you when you are offline.
- Photos and camera: only when you choose to change your profile photo. The app does not read your gallery in the background. On Android 12 and older, this may use the storage permission.
- Files on your device: challans and report cards you download are saved as PDFs so you can open or print them. A sign-in token and temporary copies of data and images are kept in the app's own storage.
The app does not access your location, contacts, call logs, SMS or microphone.
How we use data
- To provide the app, portal and features your school has switched on
- To keep accounts secure and prevent misuse
- To provide support, fix faults and improve reliability
- To contact schools about their service
- To meet legal obligations
We do not use student or parent data for advertising, and we do not sell personal data.
How we protect data
- Data sent between the app and our servers is encrypted in transit using HTTPS.
- Each school runs on its own subdomain with its data kept separate.
- Role-based access limits what Admin, Teacher, Student, Parent and Accounts users can see.
- Regular backups help protect records against loss.
No system is completely secure. Keep your password private and tell your school or us straight away if you think someone else has used your account.
How long we keep data
- While your school uses MySkool: we keep records for as long as the school needs them to run the service.
- When a school leaves: the school has 30 days to ask for an export. We then delete its data within 90 days.
- Deleted accounts: see Deleting your account and data below.
- Backups: deleted data is removed from backups as they are replaced, within 90 days.
- Security logs: kept for up to 12 months.
We may keep some data longer where the law requires it, or for security, fraud prevention, or a legal claim.
Deleting your account and data
You can ask us to delete your account and related data at any time, without installing the app, on our Delete Account page. You can also ask us to delete specific data, such as your profile photo, without closing your account.
We complete requests within 30 days and tell you when it is done. When we delete your account, we delete your sign-in, profile details and photo. We also ask our service providers to delete that data.
Student academic and fee records belong to the school's official records. The school may need to keep them, so they may not be erased when a parent's sign-in is deleted. In that case, your own login and contact details are still removed, and you can ask the school about the records it holds.
Your choices and rights
You can update some profile details and your password in the app. You can also ask for a copy of your data, ask for it to be corrected or deleted, or raise a concern. Contact your school for school records, or email us at info@myskool.pk for anything else.
Children's privacy
MySkool holds records about students, including children under 13. These records are entered by the school, not collected from children through marketing or open sign-up. Student accounts exist only if the school creates them, and the school is responsible for having any parental permission it needs.
We do not show ads, do not use children's data for advertising, and do not offer public chat or public profiles in the app. If you believe a child's data has been added wrongly, contact the school or email us and we will look into it.
Our website
The contact form on myskool.pk does not store what you type on our site. It opens WhatsApp with your message ready to send, and the deletion form opens your email or WhatsApp in the same way. WhatsApp's own privacy terms apply to those chats. The site uses your browser's session storage to remember that the welcome sound has played.
Where data is stored
Our cloud servers and service providers may be located outside your city or country. We expect them to protect data in line with this policy.
Changes to this policy
We may update this policy as the service changes. The latest version will always be on this page with a new date. If a change is significant, we will tell schools or show a notice in the app or on the site.
Contact us
Ranker Solutions (MySkool)
Email: info@myskool.pk
WhatsApp and phone: +92 335 4444788
Website: myskool.pk